Return Policy

Refund Eligibility

We want you to be satisfied with your course purchase. You may request a full refund within 14 days of purchase, provided the following conditions are met:

• Refund request is made within 14 days of course purchase date
• You have completed less than 25% of the course content
• Proof of purchase (order number or receipt) must be provided
• No course completion certificate has been issued

Non-Refundable Situations

The following situations are not eligible for refund:

• Course purchased more than 14 days ago
• More than 25% of course content has been accessed or completed
• Course completion certificate has been issued
• Refund request is made after the course access period has expired
• Courses purchased on sale or promotional pricing (unless otherwise stated)

How to Request a Refund

To initiate a refund request, please follow these steps:

1. Contact our customer service team using the contact information provided below or through our contact form
2. Provide your order number and reason for refund request
3. Wait for our team to review your request
4. Receive confirmation and refund processing information

All refund requests will be reviewed within 2-3 business days.

Refund Process

Once your refund request is approved, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase.

Please allow additional time for the refund to appear in your account, as processing times vary by payment method and financial institution.

Course Transfers

If you wish to transfer to a different course, please contact us to discuss available options. Course transfers are subject to availability and may require payment of any price difference.

Technical Issues

If you experience technical issues that prevent you from accessing your course, please contact us immediately. We will work to resolve the issue promptly. If the issue cannot be resolved and significantly impacts your ability to complete the course, a full or partial refund may be provided at our discretion.

Late or Missing Refunds

If you have not received your refund after the expected timeframe, please:

• Check your bank account or credit card statement
• Contact your bank or credit card company
• Contact us using the information provided below

Shipping Address for Returns

Return shipping address will be provided when you receive return authorization. Do not send returns to our store address without prior authorization.

Consumer Rights

This return policy does not affect your statutory rights as a consumer under applicable Canadian consumer protection laws.

Contact Information

For questions about returns or to initiate a return, please contact us:

Flixeronkhep
Toronto Eaton Centre
211 Yonge St, Toronto, ON M5B 3H1, Canada
Phone: +1 416-300-4848
Email: reply@flixeronkhep.world